Marcel application
Book a journey

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 › About us › What should I do if the customer does not want to pay?


What should I do if the customer does not want to pay?

In the event of a dispute concerning a journey, it is essential to contact the dispatch service on +33 (0)9 80 80 10 68, then send an email to the driver service, which will deal with the situation.

At the very least, you should note your customer’s contact details:

  • Last name
  • First name
  • Phone number

Download the Marcel application

Your phone number will only be used to send you a download link. It will not be conserved or used for any other purpose.