Marcel application
Book a journey

Accueil › FAQ chauffeur
Warning: Trying to access array offset on value of type bool in /var/www/vhosts/test-marcel.cab/httpdocs/wp-content/themes/marcel/functions/theme-breadcrumb.php on line 62

Warning: Attempt to read property "parent" on null in /var/www/vhosts/test-marcel.cab/httpdocs/wp-content/themes/marcel/functions/theme-breadcrumb.php on line 62
 › About us › Fees for cancelling a journey


Fees for cancelling a journey

Marcel offers two types of journey (immediate and advance). If customers wish to cancel their journey, they will be required to pay a fee:

  • For an immediate journey:

- Customers are not charged if they cancel their journey less than 5 minutes after booking it.

- The customer is charged: €12 for the Berline range, €20 for the business range or €20 for the van range in excess of 5 minutes or if they do not show up (NO SHOW)

  • For an advance journey:

- Customers are not charged if they cancel their journey at least one hour before their scheduled pick-up time.

- The customer is charged: €22.50 for the Berline range, €40 for the business range or €40 for the van range if the journey is cancelled between 1 hour and 30 minutes before the pick-up time.

- The customer will be charged the full price of the journey, up to a maximum of: €35 for the Berline range, €65 for the business range or €65 for the van range if the customer cancels the journey less than 30 minutes before departure or does not show up (NO SHOW).

 

Maximum cancellation fees are detailed in our General Terms and Conditions.

Download the Marcel application

Your phone number will only be used to send you a download link. It will not be conserved or used for any other purpose.